We want you to feel like every item is the perfect match for your home. If it’s not the right fit, we’ll help you get it sorted and have you on your way.
You can return most items for a refund or store credit within 10 days of delivery. Return shipping costs apply, and the item must be in its original condition and packaging to be accepted.
If you added Premium Returns to your order, return shipping is guaranteed FREE for any reason. Please note, the Premium Returns fee is non-refundable.
There are a few items that can’t be returned:
- Clearance items
- Gift cards
- Personalized items
- Bundled items at discounted rates, e.g. “5 for $25” (unless the entire bundle is returned)
- Items marked “Non-Returnable” on the sale page
- Items you have already assembled
However, if your item is damaged or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.
To start a return, visit My Orders. For step-by-step instructions, read our Returns and Exchanges article.
You can choose to receive store credit for your return, or have the original payment method refunded. Any associated return shipping costs will be deducted from the refund amount. More details can be found in Refunds.
Modified Return Policies
Our return policy is slightly different for some products and special-occasion purchases:
Mattress Return Policy
Every mattress comes with a 100-night free trial. If you’re not in love with it after 100 nights, you can arrange a free return or exchange it for a different one. The return or exchange option only applies once per order.